Booking Terms & Conditions
We – DCTP
You/Your/Our – Our clients
At ‘Durham Community Tennis Partnership’ we require you to reserve your place on our courses and camps by booking through our mobile application.
App/Play Store: ‘Durham Community Tennis’
Call DCTP: 07771130867
All course bookings are subject to availability.
Bookings are non-refundable after purchase, unless we are presented with a valid medical certificate declaring the participant unfit to attend.
It your responsibility to check that you have been enrolled for the correct course, and that you are aware of the correct course timings.
Clients will be advised by the coach when the last session of term is. This information will also be available on the website and on the social media platforms.
We reserve the right to amend any terms and conditions within this document.
You must book and pay, in full, for the course you wish to attend within 2 weeks of your first visit.
Once payment is received, unless you are contacted by a member of staff your place is confirmed. Payments need to be made via the mobile app, card or BACS transfer.
If you do not pay for your course within the required timescales above, we will send you an invoice for your terms fees. We reserve the right to charge a £10 administration charge for every invoice/late payment if we deem necessary .
Please note: We do not store credit card details nor do we share customer details with any 3rd parties.
Memberships start from £20per year please see your club website for more information.
*online booking for non member includes a £1.50 admin fee
Once registered on one of our coaching courses we can guarantee:
- You are assured of Your place for the duration of the term.
- The same coach will run your sessions, unless unavoidable.
- The appropriate court space and equipment will be provided.
- The coach will provide a safe learning environment to the best of their ability.
Cancellation Policy, Group Coaching:
VERY IMPORTANT. If coaching is cancelled due to bad weather we will credit your account (wallet) for that session. If payment has not been made yet you will still be charged for that lesson regardless.
We reserve the right to cancel any session that is under subscribed. If this occurs, you will receive a full refund.
Coaching will only be cancelled if the weather is deemed to be unsafe and we will let you know via notification, social media and email. Please assume lessons are on unless contacted.
‘DCTP’ will notify you as soon as possible if a coach is unable to attend a session, and no cover can be arranged.
You are booking your space on the course, spaces will not be held for more than 1 week if no payment has been made.
Bookings are non-refundable after purchase. If we are presented with a valid medical certificate or a valid reason for non-participation we will provide loyalty points to your account that can be redeemed across the programme.
Cancellation Policy, Private Coaching:
There is no charge if more than 24 hours notice is given for the cancellation of a private lesson.
If less than 24 hours but more than 12 hours notice is given then 50% of the fee will be enforced.
If less than 12 hours’ notice is given for the cancellation of a private coaching session you will be charged 100% of the lesson fee.
General DCTP Policies:
We can accept no responsibility for loss, theft or damage to any personal items whilst on our courses.
You should wear appropriate tennis or sportswear to coaching sessions.
Only recognised tennis or appropriate shoes may be worn in coaching sessions, we reserve the right to not allow you to play if we do not deem them suitable.
You are responsible for arriving on time for each coaching session. It is also your responsibility to be on time for collecting younger players, and communicating any changes in pick up methods to the lead coach.
Any aggressive actions (verbal/physical) towards our staff, employees or clients will not be tolerated.
We reserve the right to decline access to anyone who does not comply with our policies. You will have no right to a refund in this case.
Stay Up to Date
Ocassionally, we like to send out updates on news, coaching, new courses offered etc. If you would like to stay up-to-date, please complete the form below.
We will not share your data with third parties.